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Termini e condizioni

Shipping & Delivery
- Shipping rates
  
  Shipping is calculated based on the destination.
  
  Economy Shipping to Europe:
  free on orders of 40€ or more, 5€ on orders under €35
  
  Standard:
  Standard Shipping to Europe,free on orders of 100€ or more,3€ on orders between 40 and 100€,10€ on orders under 40€.
  
  Shipping to UK is free on orders of £50 or more. For orders under 50£, it costs £11. Shipping and customs fees both included
  
  .
  
  Express shipping:
  Shipping is calculated based on the destination.To check your zone, please visit wemakeup.it/shipping_rates.php
- Shipping times
  
  Shipping times US : Standard shipping: 15 - 20 days, Monday to Friday only. Express shipping: Delivery takes between 24 and 72 hours, Monday to Friday only.
  
  Shipping times Europe / UK : Economy shipping: 15 - 20 days, Monday to Friday only.
  Standard shipping: 3 - 5 days, Monday to Friday only.
  Express shipping: Delivery takes between 24 and 72 hours, Monday to Friday only.
  
  Shipping times WORLDWIDE : Standard shipping: 15 - 20 days, Monday to Friday only. Express shipping: Delivery takes between 2 and 5 days, Monday to Friday only.
- Tracking
  
  You can track your order on both your account page and the carrier website, by using your tracking number. You will find your tracking number in your order confirmation email or in your account page. You can track your order on your profile .
- International shipping
  
  Do you ship worldwide?
  Yes, we do ship worldwide.
  
  International shippings may be subject to customs fees and/or import duties and taxes according to national law once the shipment reaches the destination country.
- PO Boxes
  
  Do you ship to PO Boxes?
  Yes, we also ship to PO Boxes.
Faq
- My account
  
  Who can see the information I provide?
  
  For all information about sensitive data and cookies, please read our Privacy Policy and Cookie Policy .
  
  What information can I save in my account?
  
  As a registered user of the website, you can save shipping and billing information. You can edit such information whenever you want on your account.
  
  How do I access my information?
  
  Log into your account by clicking on “Login” at the top of the Cart page or click here. Enter your username and password, then click on the “Login” button. Once you're logged in, you will be able to view your order history and review our products. For more information, email us at help@wemakeup.it.
  
  I forgot my password, how do I reset it?
  
  Click on Login at the top of the Cart page, then click on “Forgot Password”. You will be asked to enter your email address to receive a new password. If you need any help, simply write to help@wemakeup.it .
  
  How can I change my personal information?
  
  You can change your personal information whenever you want, once you have logged into your account. Simply log in to your account by clicking on the “Login” button on the shopping cart page and enter your email and password in the window that appears. You can then edit your personal information.
  
  Can I delete my account?
  
  If you want to delete your account, just send an email to help@wemakeup.it.
- How to order
  
  Where can I buy We Make-Up products?
  
  We don't have retailers at the moment, you can find our products on our website only. .
  
  Where can I find the items I added to the cart?
  
  You can view your cart by clicking on the handbag icon located at the bottom of this page. The counter on such icon helps you keep track of the number of items you've added. Once you open the cart, you will be able to check your items and proceed to the purchase stage.
  
  What payment methods are accepted?
  
  You can pay by Credit Card, Paypal or Scalapay.
  If you buy with Scalapay, you suddenly receive your order and pay for it in three instalments. You acknowledge that the instalments will be transferred to Incremento SPV S.r.l, to related subjects and to their assignees and that you authorize this transfer.
  
  Can I change my order after purchasing?
  
  Once you have received your order confirmation email, no changes can be made to the order. After your order is delivered, you can return the items for a replacement or a refund. For more information, please read our Return Policy. For any further question, please write to help@wemakeup.it.
  
  Returns
  
  When you receive your We Make-up order, please check the parcel for any physical damage or tampering. If you think you received a damaged or defective product, please contact us immediately at help@wemakeup.it. For a faster service, please be sure to provide your order id as well as your contact information (email address and phone number). Photos of the item in question will be also strictly needed.
  To provide a fast resolution, please keep both the original shipping box and the damaged or defective item for us to inspect. If the item's damage or defect will be confirmed by our inspection, we will contact you to replace the product.
  Shipping costs will not be refunded. However, any replacement for damaged or defective products will be free of charge: if you received a damaged, defective or wrong product as a result of our fault, we will be happy to send you a new one with no additional shipping costs.
  If you want to return a product because you changed your mind or it does not meet your expectations, please note that we accept returns of unopened and unused items only, within 14 days of your purchase. You will be refunded as soon as we receive and inspect your returned products to assess they have never been opened.
  
  What can I do if a product I want is out of stock?
  
  You can't add to your cart out-of-stock products, click on “Notify me when the product
  back in stock” or Contact us to help@wemakeup.it to receive an email notification when they are back in stock.
- Loyalty
  
  How to join Loyalty Program
  In order to participate in our Loyalty Rewards Program, you must be subscribed to our Newsletter. You can confirm your subscription when you register on our website or by accessing your personal data in the Login area. Once your Newsletter subscription has been confirmed, your reward point earnings are automatically activated. If you unsubscribe, you will lose any reward points earned.
  
  2022 reward point validity
  2022 reward points can be redeemed through February 28, 2023. After this date, the point balance will be zeroed out and any unused rewards will be voided.
  
  2023 reward point validity
  Reward points can be earned from January 1, 2023 to December 31, 2023. Rewards can be redeemed through February 28, 2024. After this date, the point balance will be zeroed out and any unused rewards will be voided.
  
  How to earn points
  Earn points through purchases made on the website or completing the actions indicated in the Award section. You earn one point for each € spent. You can earn extra points by completing the corresponding Award actions. Neither COD orders nor shipping charges are eligible to earn points.
  
  How to check your point balance
  Your point balance is available in your account page in the top-left corner.
  
  How to get extra points
  Check how to accumulate extra points in the Awards area. Each task listed corresponds to a number of points valid to get benefits. Once you have completed one of the tasks, the icon will change color and the points will be added to your balance.
  
  How to redeem a reward
  The Rewards area shows the available gifts. Redeem them by clicking on Redeem. The points will be deducted from your balance and the reward will appear on your personal profile page or in your shopping cart.
  
  Rewards
  Instructions on how to earn extra points are located in the Award section. The corresponding value in points is shown for each listed activity. When an Award activity has been completed, the icon will change color and the points indicated will be added to your balance. • discounts cannot be divided and must be used for a single order only
  • discounts cannot be combined among themselves or with cash-back coupons
  • discounts cannot be applied to shipping costs
  Point values and available rewards starting on January 1, 2021 will be:
  100 points = €5 discount on a minimum order of €20 (shipping excluded)
  250 points = €15 discount on a minimum order of €30 (shipping excluded)
  500 points = €35 discount on a minimum order of €50 (shipping excluded)
  Shipping costs are always calculated before discounts are applied.
- Product use
  
  How can I get some information on how to use your products?
  
  Our YouTube channel can give you tips and tricks to create flawless makeup looks. If you are looking for information about a specific product, please visit the product page. For any further information, you can contact our makeup artist at hello@wemakeup.it: she will be happy to give you some good advice about using our products.
  
  How can I get free samples?
  
  We currently do not send free samples.
- Ingredients and composition
  
  How can I get your INCI information? Tutti gli ingredienti sono elencati sull'etichetta, sull'astuccio del prodotto e sulla pagina relativa ad esso sul nostro sito. La lista di ingredienti può subire dei cambiamenti, fai sempre riferimento all'etichetta o all'astuccio del prodotto per la lista ingredienti più aggiornata. Se la tua domanda riguarda la INCI di un prodotto specifico, puoi contattarci all’indirizzo help@wemakeup.it.
  
  Do We Make-Up products contain parabens or silicones?
  We employ the best raw materials available on the market. Our products do not contain parabens or silicones that can harm your health. Silicones complying with Europe's regulations are absolutely safe.
  
  Are We Make-Up products vegan?
  
  Tutti i nostri prodotti sono vegan friendly, cioè formulati senza ingredienti di origine animale.
  
  Are We Make-Up products and ingredients cruelty-free?
  
  None of our products, including raw materials, is tested on animals.
Contacts
- General inquiries
  
  For general questions, please contact us at welcome@wemakeup.it
- IT support
  
  If you need help with your registration or other technical issues, please contact us at welcome@wemakeup.it.
- Shipping information
  
  For any information regarding your shipment status, please contact us at welcome@wemakeup.it. For a faster service, please be sure to provide your order id as well as your tracking number.
- Become a retailer
  
  You can send your retailer inquiry to business@wemakeup.it. Please be sure to provide your store information (city, website, social network pages...), we will reply as soon as possible. Please note that our products can be resold by retailers only in physical stores.
- Rates for professionals
  
  If you are a professional MUA, contact us at welcome@wemakeup.it to receive information on our discounts for professionals.
- Press Inquiries
  
  For social media, marketing and press inquiries, please contact us at digitalpr@wemakeup.it
- Customer care
  
  Facebook Messenger
  
  To live chat with us , click here .

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Otherwise choose your country:

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We Make-up S.r.l.

P. IVA IT01621270196

Via del Pascolo 25 26010 Chieve (CR)

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We Make-up agency and partner.

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